Privacy Policy

1. Introduction

At i-Dental Resources (accessible at i-dentalresources.com), we are firmly committed to maintaining the highest standards of privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect personal information obtained through our website and associated services. We prioritize and respect your privacy rights under applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope of the Policy and Data Controller Role

This Privacy Policy applies to all users who interact with our website, services, and digital platforms. The data controller responsible for the processing of your personal data under this policy is i-Dental Resources. If you have any questions about our data practices, please contact us at [email protected].

This Policy governs data processing in our capacity as the data controller, meaning we determine the purposes and means of processing your personal information.

3. Categories of Data We Process

We collect and process various categories of personal and non-personal information. The types of data we collect may include:

a. Usage Data:
This is data related to your interaction with our website, such as browser type, IP address, pages visited, access times, referring URLs, session durations, clickstream data, and other diagnostic data.

b. Account Data:
When you register or create an account, we collect your name, email address, postal address, telephone number, and any other identifying information you provide voluntarily.

c. Profile Data:
We process user preferences, purchase history, browsing behavior, saved items, and engagement with our features and services to enhance user experience.

d. Communication Data:
Data collected when you contact us, including support inquiries, chat history, user-generated tickets, email conversations, or other direct communications.

e. Technical Data:
Information about the devices and system configurations used to access our services, including device type, operating system, network and browser settings, and security identifiers.

f. Transaction Data:
Details regarding purchases, including billing and shipping addresses, payment card data (secured via third-party processors), transaction IDs, and order history.

g. Preference Data:
Marketing communication preferences, consent choices, interest categories, product alert enrollments, and opt-in or opt-out selections.

4. Legal Bases for Processing

Our collection and use of your data is grounded in the following legal bases:

– Performance of a Contract: When processing is necessary to fulfill obligations under a service agreement, such as account registration or order fulfillment.
– Consent: For non-essential data collection, such as cookies and marketing communications, we rely on your prior informed consent.
– Legitimate Interest: We may process data to improve services, prevent fraud, or personalize user experience, provided those interests are not overridden by your rights.
– Compliance with Legal Obligations: In certain cases, we are legally required to process specific data, such as tax-related billing records.

5. Your Rights

Depending on your jurisdiction, you may exercise various privacy rights. These include:

– Right of Access: You may request a copy of all personal data we hold about you.
– Right to Rectification: You may request corrections to inaccurate or incomplete personal data.
– Right to Erasure: Under certain conditions, you may request that we delete your data.
– Right to Restriction: You may ask us to suspend processing in cases of dispute or required corrections.
– Right to Data Portability: Where we process your data based on consent or contract, you can request an electronic copy of your data in a commonly used format.

To exercise any of these rights, please contact us at [email protected]. We will respond according to applicable legal timeframes.

6. Security Measures

We implement a range of technical and organizational safeguards to protect your data, including:

– End-to-end encryption of data in transit and at rest
– Role-based access controls and secure authentication
– Regular security audits, vulnerability assessments, and system updates
– Staff training and data access governance policies
– Regular backups and disaster recovery protocols

While no system is infallible, we take industry-standard measures to prevent unauthorized access, misuse, alteration, or data loss.

7. International Data Transfers

If your personal data is transferred outside of the European Economic Area (EEA) or jurisdictions with recognized data protection adequacy, we use legally approved mechanisms, such as Standard Contractual Clauses (SCCs), binding corporate rules, or rely on your explicit consent, to ensure adequate protection of your information.

8. Data Retention

We retain personal data only for as long as necessary, based on the type of data and the purpose of collection:

– Account Data: Retained as long as your account is active and for a reasonable period thereafter (typically up to 6 years) for legal and operational reasons.
– Transaction Data: Retained in compliance with financial and taxation regulations (typically for 7 years).
– Communication Data and Support Inquiries: Retained for up to 3 years for quality assurance and dispute resolution.
– Usage and Technical Data: Retained for up to 2 years for analytics and performance optimization.
– Marketing and Preference Data: Retained until you withdraw consent or unsubscribe.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance user experience, provide core functionalities, and for analytical and marketing purposes. Cookies we use include:

– Essential Cookies: Necessary for site navigation, security, and core functionalities.
– Functional Cookies: Enable enhanced personalization and memory of preferences.
– Analytics Cookies: Collect aggregated user behavior data to improve services.
– Performance Cookies: Measure performance and determine technical improvements.

Third-party service providers may place cookies via embedded content or analytics tools (e.g., Google Analytics).

10. Cookie Management and Compliance

In compliance with GDPR and CCPA, we request your consent before placing non-essential cookies. You may control or delete cookies at any time using your browser settings, or via our cookie consent management tool available on i-dentalresources.com. California residents have the right to opt-out of the sale or sharing of personal data collected via cookies.

You may also enable Global Privacy Control (GPC) on your browser, which our systems will honor where legally required.

11. Special Protections for Children Under 13

Our website and services are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13. If we discover we have inadvertently collected personal data from a minor without verified parental consent, we will promptly delete it. Parents or guardians with concerns are invited to contact us at [email protected].

12. Policy Updates

We may revise this Privacy Policy from time to time to reflect legal, technical, or operational changes. Any material changes will be communicated through prominent notices on our website or via email when appropriate. We encourage users to periodically review this page to stay informed about our privacy practices.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your rights, please contact us via:

Email: [email protected]

We are committed to resolving any privacy-related issues in a timely and transparent manner.

We affirm our commitment to full compliance with the GDPR, CCPA, and applicable international privacy standards. Your privacy matters to us—please reach out at any time with questions about how your data is handled.